COVID-19: Important information for our customers

Camp Fortune’s Sanitary Measures and what you need to know for the 2020-2021 ski season
(this information will be updated frequently)

If you are experiencing any symptoms of COVID-19 or have come in contact with anyone who has COVID-19 you may NOT come to Camp Fortune. Please consult with public health.

As soon as you arrive, you may have to answer questions related to COVID-19. If you have symptoms of COVID-19, have been in contact with an infected person, or have traveled outside of the country in the past 14 days, your access to the site will be denied. In order to protect the health and safety of customers, important measures have been put in place and they are strictly enforced. You will have to comply at all times.

We are currently in a red zone, interregional travel is not recommended. See which services are available in a red zone here. 

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by emailing info@campfortune.com
Customer service is open daily 10 am to 3 pm through the month of November. 

Health & Safety Measures
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This ski season will be different, please be patient and respectful of all customers and employees

At Camp Fortune we take the health and safety of our customers and of our staff members seriously. Ski resorts in the province of Québec are permitted to operate this ski season with strict COVID-19 Health and Safety measures in place, as determined by Québec public health.

This ski season will be different and we must work together to keep our season safe. Your cooperation is paramount. As our COVID-19 alert level changes some rules and operating procedures will change. Services may be limited or closed based on our current alert colour. Please be informed before you come to Camp Fortune.

NOTE: Camp Fortune is currently in a red zone. We will update this when it changes. Important to note inter-regional travel is not recommended in a red zone, please see Public health information here 

You will find all the necessary precautions put into place to ensure the well being of the Camp Fortune Family; both staff and patrons. This will include, but is not limited to, face coverings and goggles on the chairlifts, distancing in the lines, face coverings indoors, frequent sanitation etc.

On site payments should be by credit or debit whenever possible and cash transactions are strongly discouraged.

Thank you for your continued support and we look forward to seeing you on the slopes this winter.

The 3 golden rules that will apply throughout the season:

Respect a distance of 2 meters at all times with other visitors and employees inside and outside.

Wearing a mask is compulsory in the chairlifts for ages 3 and up * and in all indoor areas and waiting lines.

Frequent hand cleaning. Sanitize before entering a building.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Season Passes and Tickets
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Season passes and lift tickets

This season we will be selling DATE SPECIFIC LIFT TICKETS and we will have to limit ticket sales on peak days, we will share more information soon.
Whenever possible purchase your ticket online, before coming to Camp Fortune. Keep your lift ticket as it can be reloaded online and then you can go direct to lift. On site payments should be by credit or debit whenever possible and cash transactions are strongly discouraged.

Season passholders: you will always be welcome based on your season pass type, eg unlimited season pass holders can ski anytime, weekday passholders on weekdays, night passholders on nights and so on. You may be asked to wait before proceeding to the lift as we manage crowds.

If you are a new member, require a photo or a new card, please pick it up at customer service in advance of the ski season to avoid crowds. Our office is open daily 9 am to 5 pm through the month of November. Info@campfortune.com 819-827-1717 ext 0.

Returning passholders: if you reloaded your pass online you can go direct to lift on your first day.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com
Customer service is open daily from 10 am to 3 pm during the month of November.

Chairlift Protocols
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Chairlift protocols

1-Before going to the chairlift make sure you have a valid season pass or lift ticket before getting in line.

2-Be patient and follow all directions, signs and instructions. We will be following and enforcing the rules set by Québec Public Health to keep you, our employees and our season safe.

3-Wear a mask in the lines, on the chairlift and while getting off the chairlift and keep your distance from other users.

Lift access during a code red will be limited to one single person per chair OR members of the same household in order to maintain 2 m distance. There will be lift lines for households (up to 4 people) and lift lines for singles. We will alternate loading a family/household,  then a single and so on. Two-meter distancing in the lift line is also required as are masks or face covering at all times, in the lift line, on the chair and while getting off the chair. Please be patient and remember we are all here to have fun and enjoy skiing.

In the orange, mask wearing and 2 m distancing remains mandatory, but you can ride the chair with your group, “arrive together, ski together”.

Important to note your outdoor mask can be any tight knit 2 layer fabric which covers your nose and mouth. Masks are mandatory for everyone ages 3 +.

We will confirm the operating schedules (hours and days) for all chairlifts once the regular season starts. 

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Lodge Access & Importance of arriving ready to ski
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Lodge Access, limited services and coming ready to ski

Access and services will change based on our zone alert colour

We are currently in a code red. The Covid-19 colour level will also determine the length of time you can spend in the lodge. The lodge capacity will be posted and monitored at all times. While we are in a red alert level, access in the lodge will be limited to a brief warm up and bathroom break, very limited services and no cafeteria will be available. In addition, personal items may not be left in the lodge and you may not eat your lunch in the lodge. At all times a proper mask needs to be worn in the lodges.

If we are in a code orange alert level, access to the lodge, respecting the reduced capacity, will be provided for a limit of 30 minutes, the cafeteria will be open and all services offered. You can remove your mask to eat.

It will be important to come ready to ski: no bags or personal items will be permitted in the lodges so please arrive ready to ski or snowboard. Don’t drive with your ski boots on, but plan to boot up at your car. We will update you as rules change.

Tips:
-May we suggest you keep a folding chair and a small matt in your trunk to make it easier for booting up in the parking lot.
-It may also be easier to start your day in the valley where the parking lot is move level.

Yes we will be patrolling the parking lots.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Rentals and seasonal leases
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Rentals and Seasonal Leases

Daily ski and snowboard rentals will be available this season. However, in an effort to minimize contact we do encourage you to rent for the season.

La Boutique is now open weekends from 9 am to 4 pm, by appointment and weekdays by appointment.
We have a full range of seasonal ski leases for all levels of skiers. Best to be prepared for this year and lease skis for the entire season.

Book your appointment today blajeunesse@campfortune.com 819-827-1717 x 2251

La Boutique also offers a range of ski tuning services and sells skis, boots, bindings, poles, helmets clothing and accessories. It’s time to prep your gear and get ready for the season.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Lessons
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Ski and Snowboard Lessons

We are currently in a red zone, and group lessons are not permitted. When our zone changes to orange we will offer group lessons and will communicate the options with you as soon as possible. 

We are hoping to offer private lessons even while in a red zone and will confirm soon if this becomes possible.

All instructors will be wearing the required personal protective equipment and will be following all safety directives. All students will be required to wear face coverings.

We will continue to update this section as more information becomes available.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Cafeteria Services
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Food and Beverage Services

In a red zone we are not permitted to open the cafeteria. When we move to an orange we will be permitted to open the cafeteria. We will likely have a reduced menu, but one with many healthy options and all of the classic guilty pleasures.

Strict sanitation procedures will be followed and all tables will be sanitized frequently.

We are sorry to say at this time we will not be allowing any personal items or lunches in the lodge. We encourage you to eat then ski, or ski then eat, enjoying your meals in your car or at your home.

Updates to come.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

2020-2021 Credit policy and option to defer your pass
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Credit policy

Due to the unprecedented events we are experiencing, we at Camp Fortune will be offering a comprehensive credit policy for the 2020-2021 season to ensure that you feel confident in purchasing your Season Pass or Snow School lesson programs with us.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

GUARANTEED SEASON POLICY:

  • Full credit for your season pass if the request is made BEFORE December 15, 2020 and the pass is UNUSED.
  • The postponement of your 2020-21 season pass to 2021-22, without any fees and without a price change, if the request is made before December 15, 2020 and the pass is UNUSED.
  • After December 15, during the ski season, or the pass has been used, customers can request a credit for their season pass according to the cancellation policy below, fees will apply.
  • IMPORTANT: December 15 is the date to make your decision, and not the projected first day of the ski season. We hope to open late November to early December as conditions allow.

2020-21 CANCELLATION POLICY

In addition to the implementation of the Guaranteed Season, several changes have been made to our cancellation policies for the 2020-21 season.

SEASON PASSES (WINTER)

For the 2020-2021 ski season, customers will be able to request a credit of their purchase without justification until December 15th. Once the ski season has begun at Camp Fortune (December 15th), the following cancellation policy will be applied automatically to all requests for credits, including those made for medical reasons.

The value of the credit, issued in the form of a Camp Fortune gift card, will be based on the number of days the season pass has been used (see grid below). An administrative fee of $ 40 + taxes will to all credits issued after a pass has been used.

 

LIMITED PASSES
Date of credit request No uses 1-3 uses 4-7 uses 7-9 uses
Until Dec 15,2020 100% 60% 20%
Dec 16 2020 to Jan 15, 2021 60% 40% 0%
Jan 16 to Feb 15, 2021 40% 20% 0%
On or after February 16, 2021 0% 0% 0%

 

UNLIMITED PASSES
Date of credit request No uses 1-3 uses 4-6 uses 7-9 uses 10+ uses
Until Dec 15, 2020 100% 80% 60% 40%
Dec 16, 2020 to Jan 15, 2021 80% 60% 40% 20%
Jan 16 to Feb 15, 2021 60% 40% 20% 0%
On or after Feb 15, 2021

How to request a credit:

To request a credit, the customer must send their request by email to customer service at info@campfortune.com. The following information must be indicated: first and last name, type of season pass or ski school program, email address (to receive confirmation of your credit) and the reason for the request.

**Please Note: All credits are subject to Camp Fortune’s approval and we reserve the right to modify this policy at all times during the season. We also reserve the right to change our opening hours and our rates anytime.

Ski Well, Be Well Helpful Tips
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Ski Well, Be Well

Covid-19: Information Update History

COVID-19: Important information for our customers

Posted October 30 2020

Camp Fortune’s Sanitary Measures and what you need to know for the 2020-2021 ski season
(this information will be updated)

If you are sick, experiencing any symptoms of COVID-19 or have come in contact with anyone who has COVID-19 you may NOT come to Camp Fortune. Please consult with public health.

Skiing will be different this season but at least we will be skiing. Please be patient and respectful of all. 

Reload your RFID lift ticket online and go direct to lift. If you need a RFID lift ticket you will purchase it at the ticket booth. Please keep this to reload online for your next visit.

Come ready to ski or snowboard. Services will be limited this season. Dress for the weather and leave your bag and lunch in your car. Boot up at your car and go direct to lift when possible.

You may not leave any personal items in the lodge at this time.

Masks* are mandatory inside and out. Bring at least 2 masks. Your mask must be at least 2 layers and cover your nose and mouth. Mandatory for everyone over the age of 3.

All payments should be made by credit or debit card whenever possible.

 We are currently in a red zone. What does this mean?

  • Inter-regional travel is not recommended. Please see Public health information here 
  • You may only ride the chairlift with member of your household.  All other customers will have to ride single in order to maintain the required 2 m distance.
  • The lodge capacity is limited and you may only come inside to warm up (time limit in effect) and to use the bathrooms. You may not leave any personal items in the lodge at this time.
  • Rentals, the cafeteria & bar and ski school are closed while we are in the red.
  • The boutique is open for sales and seasonal equipment rentals by appointment only. Blajeunesse@campfortune.com or 819-827-1717 x 2251
  • If you need help please contact customer service before your visit.

If we move to a green-yellow-orange zone we will be able to open the cafeteria and offer daily rentals and some ski and snowboard lessons. We will update once our zone changes. See what is permitted in zones here 

Season pass pick up: Please pick up your season pass before opening day.
Our office is open daily from 10 am to 3 pm, Questions? info@campfortune.com or by calling 819-827-1717 ext 0
If you are a returning member who reloaded online your pass is active and you do not need to pick up a pass. 

 Chairlift rules:

  • You must wear a double layered face covering in the lift line, on the chairlift and while getting off the chairlift.
  • There will be a line for members of the same household (max 4 per chair).
  • All other customers will have to ride single in order to maintain the required 2 m distance.
  • Please ski with members of your household.
  • You must keep 2 m distance at all times with anyone who is not a member of your household and with members of our staff.
  • Please be patient and respectful of all users.

The 3 golden rules that will apply throughout the season:

Respect a distance of 2 meters at all times with other visitors and employees inside and outside.

Wearing a mask is compulsory in the chairlifts for ages 3 and up * and in all indoor areas and waiting lines.

Frequent hand cleaning. Sanitize before entering a building.

* This could be a neck warmer, balaclava or other well-fitting clothing covering the nose and mouth. This garment should be made of at least 2 layers of close knit fabric and be large enough to completely cover the nose and mouth.

Update posted September 8 2020

SKI SEASON WINTER 2020-2021

COVID-19 SAFETY MEASURES

At Camp Fortune we take your health and safety, as well as that of staff members, seriously. All of the ski resorts in the province of Québec are working with the Québec ski areas association and public health on an operating plan for this winter. This season you will find all the necessary precautions put into place to insure the well being of the Camp Fortune Family; both staff and patrons. This will include, but is not limited to, face coverings and goggles on the chairlifts, distancing in the lines, face coverings indoors etc, more information will be shared as we get closer to ski season. In accordance with COVID capacity restrictions imposed by Public Health, we will reserve the right to limit the number of people in all indoor spaces when required. Your cooperation will be paramount and we encourage all our guests to come ready to spend as much time outside on the slopes as possible.

Due to the unprecedented events we are experiencing and the fact that things change weekly, we at Camp Fortune will be offering a comprehensive credit policy for the 2020-2021 season to ensure that you feel confident in purchasing your Season Pass or Snow School lesson programs with us.

GUARANTEED SEASON POLICY:

  • Full credit for your season pass if the request is made BEFORE December 15, 2020 and the pass is UNUSED.
  • The postponement of your 2020-21 season pass to 2021-22, without any fees and without a price change, if the request is made before December 15, 2020 and the pass is UNUSED.
  • After December 15, during the ski season, or the pass has been used, customers can request a credit for their season pass according to the cancellation policy below, fees will apply.
  • IMPORTANT: December 15 is the date to make your decision, and not the projected first day of the ski season. We hope to open late November to early December as conditions allow.

Read the full conditions here 

IMPORTANT: 

As of July 18 masks are mandatory in all of our indoor facilities.

Update posted July 6: Downhill mountain biking 

Downhill mountain biking opens July 11 and runs until October 12.

All riders must:

Have a downhill ticket or downhill membership card

(Tickets are available for purchase in the lodge. Sanitize your hands before entering.)

Be able to load their own bike at the bottom. The lift operator at the top will unload your bike and place it on a rack. It is then your responsibility to sanitize your bike or use at your own risk.

IMPORTANT: Hygienic directives must be complied with at all times.

Have the skills to ride safely: our terrain offers intermediate and expert trails only.

Full face helmet is STRONGLY RECOMMENDED, protective gear highly recommended.

Please note any customer who refuses to follow the rules and safety directives will be asked to leave the site for the complete season.

General measures

The health instructions suggested by the Government apply:

No one is allowed to visit the station with symptoms similar to those of COVID-19.

Please maintain physical distancing of 2 m with other customers and our staff and wait at marked spots and follow all instructions.

Wash hands with soap and water frequently.

Cover your nose and mouth with your elbow when coughing and sneezing.

Throw away tissues immediately after use and wash your hands

The client must:

  • Wash their hands before:
  • each ascent and when arriving at the summit
  • going to the ticket booth
  • visiting the washrooms
  • entering the lodge
  • Limit the number of people from the same family in the buildings.
  • Favor contactless payment methods at the point of service (payment by debit card or credit card).
  • Hook your bike to the chairlift and accept that the saddle and handlebars be disinfected before being handled by our employees.
  • Go up the lift in 2 only if both passenger is wearing a mask at the loading and on the lift.
  • Those who do not wear a mask must ride alone and load the chair far away from the lift operator.
  • Observe the directional signs
  • Avoid gatherings on the entire Camp Fortune site

Additional actions taken by Camp Fortune

  • Addition of Plexiglas at the ticket counter
  • Control of the number of customers inside
  • Regular disinfection of frequently used objects (tables, chairs, payment terminals, lift security bar, door handles, etc.)
  • Use of gloves, masks, and visors by some employees

Camp Fortune, would like to remind you that it is putting in place all the operating procedures requested by Public Health. Visitors to the ski resort also have a responsibility to maximize the means to protect themselves and others.

Updated posted May 21

We are pleased to say our cross country mountain bike trails will open on May 22. Please note this season a season pass/trail membership is mandatory to access the trails. We have reduced the pass to $60. Please purchase your pass online and we will mail it to you to avoid contact.

At this time no services are available. You are asked to follow all provincial guidelines and only use the trails with one other person. Parking will be available in the valley in the designated parking lot. All other parking lots will remain closed and parking on Dunlop and Meech roads is not permitted.

We ask that all trail users follow all public health guidelines and COVID-19 regulations. We also remind you that it is NOT recommended to travel outside your region to practice sport or other non essential activities.

Please do not come to Camp Fortune if you have been in contact with anyone who has COVID-19 or if you are ill or experiencing symptoms.

Purchase your trail pass here. You will be asked to present your confirmation of purchase to our attendant.

PLEASE NOTE: the ski chalet and all facilities remain closed.

Update posted May 4

SPRING USE UPDATE:

Hi all, as many of you know the Gatineau Park is opening hiking trails and road biking for those who can walk or bike to the park as of May 9. Parking lots will remain closed and parking on the roads is prohibited (including on Dunlop). Read more here: https://ncc-ccn.gc.ca/news/covid-19

Many of you have asked us about access to Camp Fortune and specifically about our mountain bike trials. Here is an update with regards to our operations:

At this time Camp Fortune remains closed and we are not permitted to open our mountain bike trails as per QC public health guidelines. All of the information on the MTB sections of our website is from last year. The 2020 season is to be determined as related to COVID regulations. As of today, May 4,  retail, manufacturing and construction are allowed to re-open in Québec with various guidelines. Tourism and plein air directives will be released in due course and we will update as we know more and we are hopeful that this will be in time for the regularly scheduled May 15 opening but as we know this situation continues to evolve.

Update posted April 7 

Hi Fortune Family,

We wanted to reach out to you to say hi and check in as we miss seeing you all. We hope you are all staying safe and healthy. It’s important to remember that you’re not stuck at home, you’re safe at home.

Here is a quick update for you: The Québec government has extended the closure of non essential businesses to May 4. This means the best way to reach us continues to be by email info@campfortune.com . It also means that we remain 100% closed to everyone and for all activities. We know this is tough for you and we get it. We love being your playground, but now is the time to think of the greater good and follow all public health guidelines. Important to note the entire Gatineau Park is also closed for all activities and to all users and all parking lots are closed and parking on the roads is prohibited.

We hope to open summer activities when the time is right, best targets are looking like that may be July but it is obviously too early to tell. We will keep you posted as we know more.

We have been encouraged by your notes and calls of support and inquiries about early bird season pass sales. It is incredible to see that even is times of crisis our skiers and snowboarders are always passionate about committing to next winter. We thank you all for that. There will be an early bird sale once the time is right.

In the meantime, please continue to stay safe and healthy.

Update on COVID-19 March 22

We are sorry to announce that the 2019-2020 ski season is now over as the Québec government has extended the government decree limiting activities at ski areas, among other public places.

As such we are closed to the public until the situation changes and have limited access to phones and messages, please communicate with us by email info@campfortune.com  and someone will be in touch with you as soon as possible. 

Please see this important information from The Québec Ski Areas Association

A personal Message from Peter Sudermann: 

We are sorry to say that our ski season came to an abrupt end due to the efforts to limit the progression of COVID-19. We were hoping that skiing in the outdoors would have been one of the few safe havens where one could enjoy an activity with family in the fresh air. The premier of Quebec announced today that ski areas will be closed until April 30, a longer closure than we had hoped.  The announcement of March 15 suspending operations came as a surprise but the way the COVID -19 news was ever changing it was to be expected. It is unfortunate because the conditions and weather for the next few weeks would have made for a much more pleasant way to wind down the 100th ski season at Camp Fortune.  I guess for those that attended the fireworks display last night, we went out with a bang.

I want to thank every one for their support to what I believe to have been a great ski season.

We hope you all stay healthy and safe. We look forward to seeing you all on the slopes for ski season 2020-2021.

Peter Sudermann and the entire Camp Fortune team

Original info posted on March 15: 

Ski resorts heard the call of Quebec’s Premier François Legault. This is why Camp Fortune announces that it will suspend all of its activities at the ski resort as of end of day, March 15, for an indefinite period.

We are aware that this decision may disappoint you. Our organization is united in the management of the current crisis and we believe that the priority must be the health of the public.

We anticipate a large number of customer service calls and emails in the coming days. We ask you to be patient with follow-ups to the various requests and questions. Continue to follow our website and social networks. We will keep you informed of developments through this network.

We sincerely apologize for any inconvenience this decision may cause and we thank you for your understanding.

Please see this important information from the Québec Ski Areas Association

MINIMUM REACH REQUIREMENTS

Minimum reach requirement is measured as the distance from the ground to the middle of your palm, with your arm fully extended upwards. See minimum reach requirement image for reference.

MINIMUM REACH REQUIREMENTS

1.75 m for the full course.