COVID-19: Important information for our customers
Update posted September 8 2020
SKI SEASON WINTER 2020-2021
COVID-19 SAFETY MEASURES
At Camp Fortune we take your health and safety, as well as that of staff members, seriously. All of the ski resorts in the province of Québec are working with the Québec ski areas association and public health on an operating plan for this winter. This season you will find all the necessary precautions put into place to insure the well being of the Camp Fortune Family; both staff and patrons. This will include, but is not limited to, face coverings and goggles on the chairlifts, distancing in the lines, face coverings indoors etc, more information will be shared as we get closer to ski season. In accordance with COVID capacity restrictions imposed by Public Health, we will reserve the right to limit the number of people in all indoor spaces when required. Your cooperation will be paramount and we encourage all our guests to come ready to spend as much time outside on the slopes as possible.
Due to the unprecedented events we are experiencing and the fact that things change weekly, we at Camp Fortune will be offering a comprehensive credit policy for the 2020-2021 season to ensure that you feel confident in purchasing your Season Pass or Snow School lesson programs with us.
GUARANTEED SEASON POLICY:
- Full credit for your season pass if the request is made BEFORE December 15, 2020 and the pass is UNUSED.
- The postponement of your 2020-21 season pass to 2021-22, without any fees and without a price change, if the request is made before December 15, 2020 and the pass is UNUSED.
- After December 15, during the ski season, or the pass has been used, customers can request a credit for their season pass according to the cancellation policy below, fees will apply.
- IMPORTANT: December 15 is the date to make your decision, and not the projected first day of the ski season. We hope to open late November to early December as conditions allow.
As of July 18 masks are mandatory in all of our indoor facilities.
Update posted July 6: Downhill mountain biking
Downhill mountain biking opens July 11 and runs until October 12.
All riders must:
Have a downhill ticket or downhill membership card
(Tickets are available for purchase in the lodge. Sanitize your hands before entering.)
Be able to load their own bike at the bottom. The lift operator at the top will unload your bike and place it on a rack. It is then your responsibility to sanitize your bike or use at your own risk.
IMPORTANT: Hygienic directives must be complied with at all times.
Have the skills to ride safely: our terrain offers intermediate and expert trails only.
Full face helmet is STRONGLY RECOMMENDED, protective gear highly recommended.
Please note any customer who refuses to follow the rules and safety directives will be asked to leave the site for the complete season.
The health instructions suggested by the Government apply:
No one is allowed to visit the station with symptoms similar to those of COVID-19.
Please maintain physical distancing of 2 m with other customers and our staff and wait at marked spots and follow all instructions.
Wash hands with soap and water frequently.
Cover your nose and mouth with your elbow when coughing and sneezing.
Throw away tissues immediately after use and wash your hands
The client must:
- Wash their hands before:
- each ascent and when arriving at the summit
- going to the ticket booth
- visiting the washrooms
- entering the lodge
- Limit the number of people from the same family in the buildings.
- Favor contactless payment methods at the point of service (payment by debit card or credit card).
- Hook your bike to the chairlift and accept that the saddle and handlebars be disinfected before being handled by our employees.
- Go up the lift in 2 only if both passenger is wearing a mask at the loading and on the lift.
- Those who do not wear a mask must ride alone and load the chair far away from the lift operator.
- Observe the directional signs
- Avoid gatherings on the entire Camp Fortune site
Additional actions taken by Camp Fortune
- Addition of Plexiglas at the ticket counter
- Control of the number of customers inside
- Regular disinfection of frequently used objects (tables, chairs, payment terminals, lift security bar, door handles, etc.)
- Use of gloves, masks, and visors by some employees
Camp Fortune, would like to remind you that it is putting in place all the operating procedures requested by Public Health. Visitors to the ski resort also have a responsibility to maximize the means to protect themselves and others.
Updated posted May 21
We are pleased to say our cross country mountain bike trails will open on May 22. Please note this season a season pass/trail membership is mandatory to access the trails. We have reduced the pass to $60. Please purchase your pass online and we will mail it to you to avoid contact.
At this time no services are available. You are asked to follow all provincial guidelines and only use the trails with one other person. Parking will be available in the valley in the designated parking lot. All other parking lots will remain closed and parking on Dunlop and Meech roads is not permitted.
We ask that all trail users follow all public health guidelines and COVID-19 regulations. We also remind you that it is NOT recommended to travel outside your region to practice sport or other non essential activities.
Please do not come to Camp Fortune if you have been in contact with anyone who has COVID-19 or if you are ill or experiencing symptoms.
Purchase your trail pass here. You will be asked to present your confirmation of purchase to our attendant.
PLEASE NOTE: the ski chalet and all facilities remain closed.
Update posted May 4
SPRING USE UPDATE:
Hi all, as many of you know the Gatineau Park is opening hiking trails and road biking for those who can walk or bike to the park as of May 9. Parking lots will remain closed and parking on the roads is prohibited (including on Dunlop). Read more here: https://ncc-ccn.gc.ca/news/covid-19
Many of you have asked us about access to Camp Fortune and specifically about our mountain bike trials. Here is an update with regards to our operations:
At this time Camp Fortune remains closed and we are not permitted to open our mountain bike trails as per QC public health guidelines. All of the information on the MTB sections of our website is from last year. The 2020 season is to be determined as related to COVID regulations. As of today, May 4, retail, manufacturing and construction are allowed to re-open in Québec with various guidelines. Tourism and plein air directives will be released in due course and we will update as we know more and we are hopeful that this will be in time for the regularly scheduled May 15 opening but as we know this situation continues to evolve.
Update posted April 7
Hi Fortune Family,
We wanted to reach out to you to say hi and check in as we miss seeing you all. We hope you are all staying safe and healthy. It’s important to remember that you’re not stuck at home, you’re safe at home.
Here is a quick update for you: The Québec government has extended the closure of non essential businesses to May 4. This means the best way to reach us continues to be by email firstname.lastname@example.org . It also means that we remain 100% closed to everyone and for all activities. We know this is tough for you and we get it. We love being your playground, but now is the time to think of the greater good and follow all public health guidelines. Important to note the entire Gatineau Park is also closed for all activities and to all users and all parking lots are closed and parking on the roads is prohibited.
We hope to open summer activities when the time is right, best targets are looking like that may be July but it is obviously too early to tell. We will keep you posted as we know more.
We have been encouraged by your notes and calls of support and inquiries about early bird season pass sales. It is incredible to see that even is times of crisis our skiers and snowboarders are always passionate about committing to next winter. We thank you all for that. There will be an early bird sale once the time is right.
In the meantime, please continue to stay safe and healthy.
Update on COVID-19 March 22
We are sorry to announce that the 2019-2020 ski season is now over as the Québec government has extended the government decree limiting activities at ski areas, among other public places.
As such we are closed to the public until the situation changes and have limited access to phones and messages, please communicate with us by email email@example.com and someone will be in touch with you as soon as possible.
A personal Message from Peter Sudermann:
We are sorry to say that our ski season came to an abrupt end due to the efforts to limit the progression of COVID-19. We were hoping that skiing in the outdoors would have been one of the few safe havens where one could enjoy an activity with family in the fresh air. The premier of Quebec announced today that ski areas will be closed until April 30, a longer closure than we had hoped. The announcement of March 15 suspending operations came as a surprise but the way the COVID -19 news was ever changing it was to be expected. It is unfortunate because the conditions and weather for the next few weeks would have made for a much more pleasant way to wind down the 100th ski season at Camp Fortune. I guess for those that attended the fireworks display last night, we went out with a bang.
I want to thank every one for their support to what I believe to have been a great ski season.
We hope you all stay healthy and safe. We look forward to seeing you all on the slopes for ski season 2020-2021.
Peter Sudermann and the entire Camp Fortune team
Original info posted on March 15:
Ski resorts heard the call of Quebec’s Premier François Legault. This is why Camp Fortune announces that it will suspend all of its activities at the ski resort as of end of day, March 15, for an indefinite period.
We are aware that this decision may disappoint you. Our organization is united in the management of the current crisis and we believe that the priority must be the health of the public.
We anticipate a large number of customer service calls and emails in the coming days. We ask you to be patient with follow-ups to the various requests and questions. Continue to follow our website and social networks. We will keep you informed of developments through this network.
We sincerely apologize for any inconvenience this decision may cause and we thank you for your understanding.
Please see this important information from the Québec Ski Areas Association