COVID-19

Important information
for our customers.

Your pass will not be active until you visit us and present your proof of vaccination.
The vaccine passport (for ages 13+), accompanied by a government ID, is mandatory to access Camp Fortune this season.

Important information for our customers.

Camp Fortune’s sanitary measures and what you need to know. Information will be update frequently.

The sanitary measures determined by Public Health must be respected at all times. Depending on the evolution of the epidemiological situation, it is possible that during the season these measures may change. All season pass holders and ski ticket holders undertake to respect the measures in place at the time of their visit to the resort. 
  

COVID-19 update and health measures

Following the government of Québec’s announcement of December 30, 2021, we are obliged to make certain operational changes, in effect January 1, 2022. Here is what you need to know:

Hours

No change at this time. 

Food services

Eating in the lodges is not permitted until further notice. Take out food will be available in the Valley from the cafeteria and exterior chalet and at Skyline from the food trailer. All food, including snacks, must be consumed outside or in your car. The bar is also closed until further notice.

Lodges

Bags and personal items are no longer permitted in the lodges until further notice. The chalets will be available to you, with reduced capacity, to warm up or go to the bathroom. The maximum time inside the chalets will be 20 minutes. It will be forbidden to eat inside the lodges, whether it is a meal or a snack. Please consider using your car as your personal ski lodge.

Chairlifts

The use of the chairlift guests of the same household (family bubble) is preferred. In the queue and on the chairlifts, wearing masks and keeping your distance is strongly recommended.

Lessons

Ski and snowboard lessons are maintained for now. All participants must wear a procedural mask. Buffs and neck warmers are NOT accepted. We will send communication to 9 week participants next week with instructions. Private lessons are available on a first come, first served come basis.

Rentals

Our rental department is open. Rentals are available on site; advance reservations are not available. We have lots of stock and are rarely sold out of rentals. Please be patient as our capacity in rentals is limited to 10 people at a time. Expect to wait outside before being served.

Boutique

La Boutique is open daily. 

Lift tickets

We continue to limit the number of skiers and snowboarders on site. Season passholders are always welcome. Lift tickets are sold in limited quantities and are date specific. These must be purchased online, in advance.

Patience and kindness

We ask for your patience and kindness towards our staff as we operate in a pandemic, with changing government regulations and a wide spread staff shortage. We are limiting the number of lift tickets this season in an effort to manage skiers and snowboarders on site. However, please do expect wait times to be greater than normal due to the forementioned circumstances.

It is of the upmost importance that you arrive ready to ski or ride, wear a mask and abide by all sanitary measures.

Proof of vaccination: 

Ski season is here! Vaccine passports are mandatory this year and all season passes have been deactivated. Come visit us to present your proof of vaccination and reactivate your pass. In season simply flash your validated pass at the checkpoint.

The vaccine passport (for ages 13+), accompanied by a government ID, will be mandatory to access Camp Fortune this season. Visit us today and complete the pre-season screening to activate your pass. Bring your Express card if you already have one. New pass holders will be issued an Express card on site.

Visitors who do not reside in Quebec must present a proof of identity with photo and address outside Quebec, as well as the official vaccination proof provided by their country or Canadian province. For more details visit quebec.ca

If you are experiencing any symptoms of COVID-19 or have come in contact with anyone who has COVID-19 you may NOT come to Camp Fortune. Please consult with public health.

As soon as you arrive, you will be asked to show your proof of vaccination and ID. In order to protect the health and safety of customers, important measures have been put in place and they are strictly enforced. You will have to comply at all times.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by emailing info@campfortune.com

2 meters

Respect a distance of 2 meters at all times with other visitors and employees inside and outside.

Wearing a 2+ layer mask is recommended outside and mandatory inside unless eating while seated.

Ski Well, Be Well Helpful Tips

Season 2021-2022: Please be patient and respectful of all customers and employees.

All skiers, snowboarders and visitors to Camp Fortune must present proof of vaccination and a valid ID (ages 13+) upon arrival to Camp Fortune this season. As mandated by the Québec government. 

At Camp Fortune we take the health and safety of our customers and of our staff members seriously. Ski resorts in the province of Québec are permitted to operate this ski season at full capacity (outside) with COVID-19 Health and Safety measures in place, as determined by Québec public health.

We must work together to keep our season safe, your cooperation is paramount. Please be informed before you come to Camp Fortune.

You will find all the necessary precautions put into place to ensure the well being of the Camp Fortune Family; both staff and patrons. This will include, but is not limited to, recommended face coverings and goggles on the chairlifts, distancing in the lines, mandatory face coverings indoors, frequent sanitation etc.

On site payments should be by credit or debit whenever possible and cash transactions are strongly discouraged.

Thank you for your continued support and we look forward to seeing you on the slopes this winter.

The 3 golden rules that will apply throughout the season:

Respect a distance of 2 meters at all times with other visitors and employees inside and outside.

Wearing a mask is recommended outside and mandatory inside.  A mask must be a minimum of 2 layers, and cover your mouth and nose at all times. 

Frequent hand cleaning. Sanitize before entering a building.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com.

Questions and answers

The vaccine passport, accompanies by an official ID card, will be mandatory for all visitors ages 13 + to access Camp Fortune this season. Complete details about the vaccine passport can be found on Quebec.ca

Q : When will the vaccine passport be required at the ski resort?

A: As of opening day of this ski season.

Q : For which type of visitor?
A : For all visitors ages 13 and up.

Q : How will my vaccine passport be validated?

A : When you arrive in the parking lot (any), there will be a check point, depending on the location of the check point you may also be asked before you purchase or pick up your lift ticket, when entering the lodge. Season passholders will be asked when picking up their season pass and will be validated for the season. Those already in possession of their season pass will be asked to come in for validation.  

Q : Why is the vaccine passport required outside?

A: Public health mandated it because there are frequent prolonged contacts and limited distancing on a chairlift.

Q : How will season passholders be validated?

A: Season passholders will be asked when picking up their season pass and will be validated for the season. Those already in possession of their season pass will be asked to come in for validation. 

It is the responsibility of the operator to take the necessary steps to verify the protection status of persons wishing to use the lifts and premises subject to the vaccination passport. Proof of vaccination may be recorded in a customer file once and retained in the customer information database until the right of access/end of season pass expires. We will record that your vaccination passport has been verified, we will not be recording your medical information.

Q : What type of ski lift is subject to the vaccine passport?

A: All lifts, including surface lifts (magic carpets and t bars )

Q : Can I use the bathrooms and warm up inside?

A: Yes, upon presentation of your vaccine passport at the check point.

Q : I am not vaccinated, can I accompany my child under the age of 13 years old to his lesson?

A : No.

Q : I am a resident of another province or county. Can I ski in Québec?

A : Yes, non residents who are visiting Québec can access a Québec ski resort upon presentation of their vaccine passport and a piece of ID.

Q: Can I participate in a ski competition if I am not vaccinated?

A: no for those 13 years and older, yes for those under 13 years of age.

Q: Are there any exceptions to the application of the vaccine passport?

A: Only the following conditions warrant the issuance of a valid QR code (green color). These conditions must be certified by a physician or specialized nurse practitioner (SNP):

An allergy confirmed by a healthcare professional to all COVID-19 vaccines available in Quebec (Pfizer, Moderna, AstraZeneca or Covishield).

Myocarditis or pericarditis following a dose of a COVID-19 messenger RNA vaccine.

All other clinical situations do not warrant an exemption from the vaccine passport.

Q: how to I obtain my vaccine passport?

A : https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/deroulement-vaccination-contre-la-covid-19/passeport-de-vaccination-covid-19/comment-obtenir-votre-passeport-vaccinal

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com.

Season Passes and Tickets

Season passholders and proof of vaccination:
To comply with the requirement to validate vaccine passports all season passes have been deactivated and will only be activated upon validation of vaccine status.

As a season passholder you have the benefit of being validated once. Please come to customer service, open 7 days a week from 9 am to 6 pm as of November 11, with your proof of vaccination (2 doses) and a valid photo ID. Once validated your season pass will be activated and identified. All passholders 13 years and older must be validated in person. When you come to Camp Fortune to ski or ride you can simply quickly show us your validated season pass and continue to the lift. All other visitors will be validated daily on site at the check point. 

*If you purchased a season pass and but are not vaccinated and require a refund, please contact us by Dec. 10 for your refund. An admin fee applies. Please email your request to info@campfortune.com 

Lift Tickets:

Please do not purchase a lift ticket or pass if you are unable to present your proof of vaccination and ID upon arrival to Camp Fortune as it will be required for the duration of the season. 

This season we will be selling DATE SPECIFIC LIFT TICKETS and we will have to limit ticket sales on peak days, it is possible some days will be sold out. 

Please purchase your ticket online, before coming to Camp Fortune. Keep your lift ticket as it can be reloaded online and then you can go direct to lift. On site payments should be by credit or debit whenever possible and cash transactions are strongly discouraged.

How to buy a ticket online:

Lift tickets:

This season all lift tickets are date specific and must be purchased online, in advance as quantities are limited. Season passholders are always welcome to ski on the dates and times your pass is valid.

If you have a RFID card reload here: Reload

No card? Buy online here E-Store and pick up at the ticket booth.

1-Select your date

2-Select ticket type

3-Login to your account or create a new account (guest)

4-Set guest: complete the information necessary for COVID-19 tracing and your birthday to validate the ticket category.

5-Complete payment. Please note our system does not accept Visa debit or Mastercard debit.

6-Pick up at ticket window or direct to lift if you reloaded.

**Magic carpet tickets are available in person at the ticket booth

Season passholders: you will always be welcome based on your season pass type, eg unlimited season pass holders can ski anytime, weekday passholders on weekdays, night passholders on nights and so on. You may be asked to wait before proceeding to the lift as we manage crowds.

Returning passholders: if you reloaded your pass online you can go direct to lift on your first day.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Chairlift Protocols

  1. Before going to the chairlift make sure you have a valid season pass or lift ticket before getting in line.
  2. Be patient and follow all directions, signs and instructions. We will be following and enforcing the rules set by Québec Public Health to keep you, our employees and our season safe.
  3. It is recommended to wear a mask in the lines, on the chairlift and while getting off the chairlift and keep your distance from other users.
  4. Lifts will be loaded at full capacity this season in accordance with the vaccine passport.

 

There will be lift lines for up to 4 people and lift lines for singles. 

Please be patient and remember we are all here to have fun and enjoy skiing.

Important to note your outdoor mask can be any tight knit 2 layer fabric which covers your nose and mouth. Masks are recommended for everyone ages 3 +.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Lodge Access, limited capacity and coming ready to ski 

All skiers, snowboarders and visitors to Camp Fortune must present proof of vaccination and a valid ID upon arrival (ages 13 +).

2 m distance must be respected in the lodge and therefore capacity will be limited. Capacity is currently at 50%, no food or drink may be consumed in the lodge and a maximum warm up time of 20 min is allowed.

Personal items may not be left in the lodge.We ask all customers to come ready to spend the majority of your visit outside. 

Washrooms and take out cafeteria services are available at this time.

A mask is mandatory in the lodge.

It will be important to come ready to ski: no bags or personal items will be permitted in the lodges so please arrive ready to ski or snowboard and boot up at your car if you are able to.

Tips:

  • May we suggest you keep a folding chair and a small matt in your trunk to make it easier for booting up in the parking lot.
  • It may also be easier to start your day in the valley where the parking lot is move level.

Yes we will be patrolling the parking lots.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Ski and Snowboard Lessons

Lessons are available for 2021-2022 in limited quantities. All participants must wear a mask. Participants over the age of 13 must be fully vaccinated and present proof.  

All instructors will be wearing the required personal protective equipment and will be following all safety directives. All students will be required to wear face coverings.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Ski & Snowboard Rentals & La Boutique

Rentals

Daily ski and snowboard rentals are available this season from our Rental Fleet, however, in an effort to minimize contact we do encourage you to rent or lease for the season.  Rentals and leases are available on a first come first serve basis.  You can rent your equipment for the day, or for the season, by simply coming into our Rental Shop at any time.  Dan and his team will be happy to fit you with the appropriate snowboard, skis, boots, poles and helmet.  Whatever you need.  For more information rentals please do not hesitate to contact Dan at rentals@campfortune.com  or call us at 819-827-1717  x 2213

Leases at La Boutique

We also have brand new or slightly used equipment available for lease. Pick any new ski and any new boot. Combine the two prices for the total cost, reduce that price by 10%, and then pay half of that as your leasing cost for the season.   At the end of the season, if you wish to keep the equipment, pay us the other 50%, and the equipment is yours, or return the equipment to us and start over the following year with new equipment.  If we can find you equipment from our slightly used fleet of skis and boots, you’ll get 20% off the total price of the lease.

For more information about leasing please do not hesitate to contact Steve at shambling@campfortune.com or call us at 819-827-1717  x2251

Food & Beverage Services

Food services:

Eating in the lodges is not permitted until further notice. Take out food will be available in the Valley from the cafeteria and exterior chalet and at Skyline from the food trailer. All food, including snacks, must be consumed outside or in your car. The bar is also closed until further notice.

Questions? Get answers before coming to Camp Fortune by calling 819-827-1717 ext 0 or by email info@campfortune.com

Chip truck (2020-21 hours)

Monday to Friday from 12 pm to 7:30 pm
Saturday & Sunday 11:30 am to 7:30 pm

Outdoor Café (2020-21 hours)

Monday to Sunday 8:30 am to 7:30 pm

Incredible conditions and limited lift tickets for this week: In an effort to offer our season passholders the best experience, we have limited lift tickets available for this week. Day tickets, valid 9 am to 4 pm: available. 4-hour tickets: SOLD OUT. Night tickets, valid from 4 pm to 9 pm: very limited quantity, WILL SELL OUT. Tickets must be bought in advance, online. Once tickets are sold out none will be sold on site. Season passholders and customers with MaNeige ASSQ and Canada Ski Council products are always welcome.